Frequently Asked Questions

Everything you need to know about your Snag order and our latest collections.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I find the right size?

Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Yes, Snag is committed to ethical fashion. 80% of our current collection is made from recycled polyester, organic cotton, or deadstock fabrics to minimize environmental impact.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 1 hour of placement by contacting our support team via live chat.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.